Refund policy

DELIVERY SATISFACTION & EXCHANGE POLICY

Our Promise To You

We’ve built our entire process around one simple principle:
You inspect everything before you pay.

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On Delivery — Your Full Inspection Right

When your furniture is delivered and assembled, you have the right to fully inspect:

Bed frame

Dresser

Drawers

Mirror

Nightstands

If anything arrives damaged or defective, inform the team before paying the balance.

We will replace the affected item at no cost to you.

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After Delivery

Once payment is completed and our team leaves:

The order is considered accepted

We are not responsible for damage after delivery

This includes moving damage, misuse, or normal wear

 

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7-Day Manufacturer Defect Window

If a structural defect appears within 7 days:

Contact us with photos

We review within 48 hours

If confirmed, we replace the item

(Only applies to manufacturing defects — not cosmetic preferences or damage after delivery.)

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Deposit Policy

Refundable only if we fail to deliver as promised

Non-refundable after delivery is completed

Non-refundable if canceled after dispatch

 

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No Returns After Delivery

Because all items are brand new and assembled in your home:

No returns or exchanges after acceptance

This keeps pricing fair and protects product integrity

 

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